Refund Policy

Return & Refund Policy for Southeast Asia

We want you to be completely satisfied with your purchase. Due to the high shipping costs and custom nature of large machinery, our return policy has specific terms.

  • Return Eligibility:
    • Returns are accepted within 7 days of the buyer receiving the goods, following the common practice of major Southeast Asian e-commerce platforms .
    • To be eligible for a return, the machine must be in its original, unused condition, with all packaging and labels intact. We do not accept returns for used or damaged goods unless the damage is due to our shipping or a manufacturing defect .
    • Used equipment, custom-made products, or goods with a special configuration are final sale and cannot be returned .
  • Non-returnable Items:
    • Used or demo equipment.
    • Customized or made-to-order machines.
    • Any product not in its original condition, is damaged, or is missing parts.
  • Return Process: To initiate a return, please contact our customer service to obtain a Return Merchandise Authorization (RMA) Number. Returns shipped without an RMA number will not be accepted.
    • The buyer is responsible for the cost and risk of shipping the returned item. We recommend using a trackable shipping service and considering shipping insurance .
    • The returned goods must be packed in the original, reinforced packaging to withstand the return journey.
  • Refunds: After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed to your original payment method within 7-10 business days.
    • Important: The original outbound shipping fee is non-refundable. A restocking fee of 15% may be applied to eligible returns to cover our handling and logistics costs .
  • Warranty and Exchanges: We offer warranties against manufacturing defects. Please refer to the specific warranty card included with your product. If you receive a defective item, please contact us for a replacement or repair instead of a return to save on logistics costs.